Old Mutual trended on Twitter for all the wrong reasons due to a disgruntled customer.
The insurance provider had tongue’s wagging after a woman took to X complaining about her latest experience with Old Mutual
Many people commented and share their own unfortunate experiences after investing with Old Mutual and a video of the company’s controversial treatment of a family resurfaced.
Old Mutual disappoints customer
A woman on X @seba_S_M wrote a post turning others that she was let down by Old Mutual. The lady detailed that she obtained a court order which stated that Old Mutual must release her mother’s funds.
Read the post below:
Old Mutual clients detail negative experiences
Users on X were touched by the woman’s experience with Old Mutual and were floored by other instance of Old Mutual’s alleged mistreatment of a family. A netizen on X @_mashesha posted a video by News24 of a family that had to show their loved one’s body as proof that they passed and could claim.
Why are people complaining about Old Mutual?
People complained about having difficulty claiming their investments after years. Netizens shared their own harrowing experiences with the insurance company. Others reported that their Investments did not grow it all after years of setting money aside. Read the complaints about Old Mutual below:
@Lynette_SA opened up:
“I’ll never forget how Old Mutual gave me the run around for 8 months before they released the funds I had invested with with them in 2019. And it was a mere R30 000.”
@uMgqwashu was touched:
“I’m following this Old Mutual case. Black people have such a painful history and relationship with the insurance industry in this country.
@IvynSambo shared their stance:
“No no no Old Mutual does not have a PR issue it has an operational issue whereby they take advantage of their clients in order to maximise profits. A statement or good PR will not fix this. They need to stop taking advantage of their own clients! End of story!”
ClickHub SA contacted Old Mutual for comment and awaits their response